Terms and Conditions

By accessing this website, you agree to our terms and conditions and privacy policy. If you do not agree to be bound by these terms and conditions and privacy policy, you may not use or access this website. ORIGINSology’s website is provided solely for your personal use. You may not use this website for any commercial purpose.


1.1 Every care has been taken to ensure that the photographic representation, description, and specification of each product are as accurate as possible. However, a slight variation in the actual goods may occur. Before you place an order, you should read these terms and conditions carefully as they contain important information about your order.

1.2 By submitting an order to us by telephone or on our website you represent and warrant that the payment details provided on your order are valid and correct. When your order is accepted and processed by us, payment will be made in full. By placing an order, you confirm that you are the person referred to in the Billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.


2.1 You can place an order online via our website using most major debit/credit cards, Applepay and Googlepay through our secure third-party payment provider Stripe.

2.2 Non-acceptance of an order may be a result of one of the following:

2.2.1 The product you ordered being out of stock or discontinued (also see section 7 of these terms & conditions – Product Availability)

2.2.2 Our failure to obtain a valid payment authorisation and or full payment for goods ordered.

2.2.3 We identify an incorrect pricing or product description error.

2.2.4 Failure to meet our Terms and Conditions & eligibility to order.

2.2.5 Failure to meet our accepted Payment Methods criteria.


2.3.1 Shortly after you have placed and confirmed an order with us online you will be directed to our thank you for ordering page and an email will be sent to you acknowledging the exact details of your order. This acknowledgement email is not an order confirmation or order acceptance from ORIGINSology. Should you not receive an e-mailed order acknowledgement within 1 working day, please email our Customer Services Team at [email protected]

2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and ORIGINSology will take place when your order is dispatched unless you have cancelled the order in accordance with the Order Cancellation instructions set out in these terms and conditions below.


2.4.1 Unfortunately we do not currently accept telephone orders.


3.1 If you wish to cancel your order, please contact our Customer Services Team in writing by:

3.1.1 Emailing us and forwarding your order acknowledgement email that we sent you to [email protected] stating your intention to cancel the order.

3.1.2 Writing to us at ORIGINSolgy, Unit 3, Shelley House, 39 Hawkwood Road, Dorset, BH5 1DS stating your unique order reference and intention to cancel the order.

3.2 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please return the order as per the instructions within our Returns Policy within section 4 of these terms and conditions.

3.3 In compliance with ‘Distance Selling Regulations’, the customer can cancel their order within 14 days (starting from the day that they receive their goods).



4.1.1 ORIGINSology offer a 100% no-quibble 30 days returns policy for goods purchased on our website.

4.1.2 Simply contact us in writing (this includes email or letter) within 30 days of the receipt of goods. Return the goods to us within another 14 days of contacting us, and we will process a full refund or replacement for the returned part/parts.

4.1.3 Unfortunately the following items may not be returned: Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

4.1.4 Please ensure you return the goods to us in their original packaging. Your statutory rights as a consumer will not be affected.

4.1.5 Refunds will be made for the original purchase amount against the original form of tender. Please note that in all cases postage or other return costs will be the customer’s responsibility except in the case of damaged, faulty, or incorrectly supplied goods.

4.1.6 When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold, and the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.

4.1.7 None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.


4.2.2 We strongly recommend that you retain your proof of postage receipt from the Post Office until you have received a refund for your returned goods.

4.2.3 To return your purchase(s) please contact our customer services team at [email protected], and they will advise on a warehouse address in which to return your purchase(s).

4.2.4 Returns refunds will be issued within 14 days of the receipt of goods.
If you would like to discuss the return of any item or have any further questions about our returns policy, please contact us by e-mail by forwarding your original order acknowledgement and question to [email protected]


5.1 Payment for orders via our third party payment provider Stripe may be converted from £ Sterling to the your local currency (see 5.3).

5.2 We accept payment via most major debit/credit cards, Applepay and Googlepay.

5.3 If you choose to pay for an item using a payment card with a foreign currency-denominated account, the account payment will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

5.4 Please note, that we cannot guarantee the security of the data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Security and Privacy policy.

5.5 Unless we are fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

5.6 Please note that ORIGINSology does not accept cash, cheques or any other methods of payments not listed in section 5.2.

5.7 When an order is placed online, payment for your order will be taken at the point of you processing payment on our website.

If you have any further queries, please contact your bank/card issuer.


6.1 Prices may change and offers may be withdrawn at any time.

6.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.


Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances an item is no longer available, we will not substitute an item but will contact you and cancel the item from the order.


8.1 Delivery Timing

8.1.1 Please note that ORIGINSology cannot guarantee specific and up-to-delivery dates. Please allow 3-5 working days for delivery within the UK and Channel Islands, and up to 7-10 working days for International delivery unless alternative dates are stated. This is subject to goods being in stock and prompt payment and authorisation.


The following delivery charges apply to UK and Channel Islands addresses:

8.2.1 Royal Mail First Class Delivery or Courier (up to 1-3 working days)
£2.95 per order.
8.2.2 Royal Mail First Class Signed For
£3.95 per order.


Standard Delivery is free within the UK and Channel Islands for all orders over the value of £40.00.


If any undelivered items are returned to us due to non-collection from the post office, in all cases the postage costs to re-send the items must be re-paid to us before we will dispatch the items again.


9.1 We may change the ORIGINSology website and correct or update information (including product information) on it or change these terms and conditions at any time without notice. With this in mind, we recommend that you frequently check these terms and conditions for any amendments and changes.

9.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

9.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

9.3.1 Retrieve and display the content of the website on a screen.

9.3.2 Print copies of the content for your own personal use; and

9.3.3 Store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

9.4 You may not use this website or its contents:

9.4.1 For commercial purposes.

9.4.2 For resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (eg. item listings, descriptions, prices);

9.4.3 To download (other than page caching) or modify the website, or any portion of it;

9.4.4 To interfere with or disrupt any network or website connected to this website or gain unauthorised access to other computer systems.

9.4.5 To interfere with the enjoyment or use of the website by any other person.

9.4.6 For any purpose which is unlawful.

9.5 In addition and in relation to this website, you may not use any:

9.5.1 Data mining, robots, or similar data gathering and extraction tools.

9.5.2 Framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use on the website.

9.5.3 Meta tags or any other “hidden text” which uses our name or trademarks.

9.6 Using this website does not give you permission to link to it or to use any of the trademarks, designs, get-ups and/or logos contained within it.

9.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.

9.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

9.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trademarks, database rights and other intellectual property rights.

9.10 This website may include links to third-party websites (“Third Party Site(s)”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third-Party Sites and will not be responsible or liable for any content or services available from such Third-Party Sites. You should check the privacy statements and terms and conditions of use of any Third-Party Sites accessible from this website.


10.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees, or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through our Order line, whether or not accepted by us).

10.2 You agree to indemnify us and our agents and officers, directors, and employees, immediately on demand, against all claims, liability, damages, costs and expenses. This includes legal fees, arising out of any breach of these Terms and Conditions by you.


We recommend that you consult with your doctor before starting any physical exercise, dietary or supplement program.

Any information and products obtained from and or given from this website/organisation should not be taken as medical advice for any reason. The information is not intended to replace advice given by your doctor. No claim or opinion is intended to be, nor should it be construed to be medical advice.

The information and products on our websites are not intended to diagnose, treat or cure any disease and are not a guide for self-diagnosis and/or treatment.

We do not accept responsibility for the use or misuse of the information and products.
Only purchase from us if you agree to these Terms & Conditions

10.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


11.1 When you place orders online or by telephone, we collect certain personal and transactional information (e.g. name, address, email address) from you. For details on how we use this information, please read our Security and Privacy policy.

11.2 To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and those electronic communications will satisfy any legal requirement for communications to be in writing.


The website and telephone Order line are controlled and operated within the UK. These Terms and Conditions and all matters connected with any order you place with ORIGINSology are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website, post, fax or through our Customer Services order line.


13.1 We may change these Terms and Conditions at any time. If any of these terms and conditions is invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.


You can contact the ORIINSology Customer Services Team in the event of any queries on:
[email protected]


15.1 ORIGINSology voucher discount codes may relate to the following:

15.1.1 Receiving a Price Discount.

15.1.2 Receiving a Free Product.

15.1.3 Receiving Free Delivery.

15.1.4 Or a combination of the above.

GBP sterling.

15.3 Voucher Discount Codes are only valid until their expiry date.

15.4 ORIGINSology reserves the right to end any Voucher Discount Code promotion at any time including before the advertised expiry date without notice.

15.4.1 ORIGINSology reserves the right to extend any Voucher Discount Code promotion time including after the advertised expiry date without notice.

15.5 Only one Voucher Discount Code can be redeemed against a purchase in any one transaction.

15.6 A Voucher Discount Code may not be used in conjunction with any other offer. E.g. where an item has already been discounted.

15.7 Voucher Discount Codes for Price Discounts

15.7.1 Price Discounts are not refundable for cash

15.7.2 For money off discounts you must-have items in the shopping cart totalling more than the amount of the discount, and meet the minimum spend for the discount to apply where applicable.

15.7.3 You will not be able to roll forward or use again any of the unused part of a voucher discount code.

15.7.4 Discounts will only be available on order values over the amount stated in the offer (if any).

15.8 Voucher Discount Codes for FREE products.

15.8.1 ORIGINSology reserves the right to substitute an equivalent product without notice. All free products are subject to availability.

15.9 Voucher Discount Codes for FREE delivery.

15.9.1 Free delivery offers only apply to the UK unless otherwise specified.

15.10 Only one Voucher Discount Code can be used per person.

15.11 Voucher Discount Codes are non-returnable.

15.12 Voucher Discount Code refunds are not transferable and have no cash redemption value.

15.13 ORIGINSology reserve the right to immediately suspend and cancel a purchase if it believes the customer is in breach of any of these terms and conditions.


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